Abstract
The Mothusi Growth Score (MGS) is a structured framework for measuring the operational maturity, evidence confidence, risk profile, and readiness of small and medium enterprises. It defines five tiers of business maturity (Forming, Operating, Established, Scaling, Institutional), with a tier-specific lever set, a five-rung evidence confidence ladder per signal, and four named issue clusters that group related lever weaknesses into operational gaps.
A central distinction in the framework separates observed maturity (inferred from operator behaviour and conversational signals) from verified maturity (confirmed by evidence at the confidence rungs the tier requires). A backfill mechanism enables existing businesses to close the observed-to-verified gap without being forced through irrelevant beginner content.
The framework is global at the tier and lever level and local at the evidence-schema level: the same tier definition applies across jurisdictions, sectors, and programmes; the documents and live-data sources that prove the tier are country-specific, sector-specific, and programme-specific.
MGS is not a credit score, not a credit bureau, and not an underwriting model. It is released as a public draft intended to become a versioned, citable framework that programme operators, funders, governments, and SMEs can use as a common language for business state and readiness. The framework is intended to be governed by the MGS Methodology Committee through versioned releases and public consultation on amendments, with the committee currently in formation.
Background and motivation
SME-development programmes, lenders, and government agencies share a common operational problem: they read the same businesses through incompatible measurement systems. A programme officer's notes are not a lender's evidence pack. A lender's credit memo is not a donor's impact report. A donor's impact report is not a regulator's compliance file. The information exists, but it does not compose.
The information exists in every SME ecosystem. The constraint is structural: there is no common language for SME state and SME readiness that programmes, funders, governments, and the operators themselves can all read the same way. Programmes report attendance; lenders read application forms; donors read impact narratives; regulators read compliance files. The same underlying business gets re-described four times in four formats, with no shared semantics linking them.
MGS responds to this constraint by providing a structured, common-language framework that operates upstream of the application form and downstream of the impact report. The same growth record reads as evidence for a lender, as maturity progression for a programme, as outcome data for a donor, and as compliance posture for a regulator. The framework does not replace any existing institutional process. It provides a structured layer that those processes can read.
The framework is designed so that the same record can be read by parties whose interests do not align. A lender reads risk; a donor reads impact; an operator reads next steps. The framework does not adjudicate between these readings - it produces structured signals that each reading can consume.
Framework architecture
MGS is composed of four interconnected concepts. Each concept is defined formally in the sections that follow. The four concepts together form the substantive content of the framework.
- A
Tiers
Five stages of business maturity (Forming through Institutional). See §03.
- B
Levers
The specific dimensions measured at each tier, grouped into five families. See §04.
- C
Evidence confidence
Five rungs of verification grade per signal (R1 self-reported through R5 third-party verified). See §05.
- D
Issue clusters
Four canonical operational gaps that name combinations of lever weaknesses (C1 through C4). See §06.
The framework also defines three derived constructs that combine the four primary concepts: the observed-versus-verified tier distinction (§07), the risk signal set (§08), and the finance readiness composite (§09).
Tier definitions
A tier is the position of a business on a five-step maturity spectrum. Tiers are defined formally below; transitions between adjacent tiers require specific evidence at specific confidence rungs.
Forming
- Formal definition
- A business that has been formally established but has not yet sustained trading activity at a level that produces stable operational evidence. The business may be pre-revenue, in early market validation, or in the first months of trading.
- Transition criteria
- Move to Operating requires sustained trading evidence (typically minimum 6 months of revenue activity), the existence of basic bookkeeping in operation, and first customer evidence (not the founder).
- Evidence profile
- Document-verified registration; founder identity and capability; initial market hypothesis; first customer evidence at any confidence rung.
- Illustrative operator
- A registered company that has been trading for 4 months, generated three pilot customer engagements, and is operating from a single founder.
Operating
- Formal definition
- A business with sustained trading activity, an emerging monthly financial rhythm, observable customer activity, and basic operational discipline. The business is not yet at scale and lacks audited financial reporting.
- Transition criteria
- Move to Established requires verified multi-period financial cadence (minimum 18 months of monthly close), multi-buyer commercial proof, sector compliance documentation at acceptable freshness, and a documented operating model.
- Evidence profile
- Live-data verified bank activity (minimum 12 months); document-verified customer transactions; document-verified compliance; document-verified books (AI-assisted consistency checks support routing but do not satisfy verification on their own).
- Illustrative operator
- A construction subcontractor trading for 3 years, with one large recurring buyer and two smaller buyers, monthly invoicing, current tax compliance, and books maintained by an external bookkeeper.
Established
- Formal definition
- A business with repeatable revenue, audited or independently reviewed financials, multi-buyer commercial proof, documented governance, and operational discipline that does not depend on founder presence for day-to-day continuity.
- Transition criteria
- Move to Scaling requires multi-region or multi-product evidence, formalised governance structure (board or advisory), capital structure beyond founder equity, and sustained finance readiness at growth-capital pathways.
- Evidence profile
- Third-party audited financials; document-verified contracts with multiple buyers; live-data verified payment flow; document-verified governance structure.
- Illustrative operator
- A regional logistics company with 8 years of trading, audited financials, 12 active buyers (no single buyer above 25%), a documented operating model, and an external bookkeeper plus an annual audit.
Scaling
- Formal definition
- A business expanding across regions, products, or capital structures, with operating discipline that survives multi-region operation, professionalised governance, and documented capability beyond the founding team.
- Transition criteria
- Move to Institutional requires external audit posture, board governance maturity, reporting cadence operating without external prompting, and capital market or DFI access at scale.
- Evidence profile
- Third-party audited financials across regions; documented governance with non-founder directors; live-data verified payment flow at scale; document-verified strategic compliance.
- Illustrative operator
- A multi-region food processor expanding into a second country, with formal board structure, three independent directors, audited consolidated financials, and a working-capital facility with a regional bank.
Institutional
- Formal definition
- A business operating at institutional scale with external audit posture, board governance and reporting rigour, capital-market or DFI access, and reporting cadence integrated into ESG and impact frameworks.
- Transition criteria
- Tier maintained through annual evidence cycle covering audit, governance, capital structure, ESG reporting, and regulatory engagement.
- Evidence profile
- Third-party audited financials; documented board governance with majority independent directors; live-data verified capital structure; document-verified ESG and impact reporting.
- Illustrative operator
- A listed mid-cap or DFI-fundable enterprise with multiple-region operations, statutory audit, board with majority independent directors, and integrated ESG reporting.
Lever taxonomy
Levers are the dimensions of business operation the framework measures. The framework defines five lever families. Within each family, a tier-specific lever set applies, with rising threshold expectations at higher tiers. Sector overlays (Agriculture, Manufacturing, etc.) extend the standard set with sector-specific levers.
| Family | Description | Illustrative levers | Applies at |
|---|---|---|---|
| Financial discipline | Levers describing the operational discipline with which the business maintains its financial records, cash position, and payment behaviour. Different lever values are expected at different tiers. |
| All tiers, with rising threshold per tier. |
| Commercial proof | Levers describing the verifiability and quality of the business's customer and offtake activity. Captures concentration, history, formality, and delivery consistency. |
| Operating and above. |
| Compliance and statutory | Levers describing the freshness and completeness of regulatory and compliance documents. Sector-specific overlays extend the standard set. |
| All tiers; threshold and scope rise per tier. |
| Operational discipline | Levers describing the maintained operational practice of the business, captured by frequency and consistency of operational records and reviews. |
| Operating and above. |
| Governance and team | Levers describing the structure of decision-making in the business: governance, team capability, documented procedures, and key-person risk. |
| Established and above; rising rigour at Scaling and Institutional. |
Evidence confidence model
Every signal in a growth record carries an evidence-confidence rung. The rungs are operationally distinct and weighted differently in tier calculation. The framework treats the rung as part of the signal, not as a separate annotation.
Self-reported
- Formal definition
- A signal asserted by the operator in conversation or form-fill, without independent corroboration. May be true, but the framework treats it as the weakest evidence grade.
- Weighting
- Counts for routing and guidance. Does not count toward tier verification on its own.
- Example
- Operator states monthly revenue of R150k in conversation with Mothusi.
AI-assisted consistency check
- Formal definition
- A self-reported signal that has been checked for internal consistency against prior signals, context, and known patterns. It is not independently verified.
- Weighting
- Counts for routing, consistency assessment, and prioritisation. Does not satisfy hard-gate verification requirements on its own. AI can assist, cross-check, and flag inconsistencies; it does not materially verify a tier without documents, live data, or third-party confirmation.
- Example
- Operator states monthly revenue of R150k; AI cross-references prior monthly statements (also R150k range) and finds consistent. Used for prioritisation, not for tier verification.
Document-verified
- Formal definition
- A signal supported by a document held by the operator that substantiates the claim. The document is verified by Mothusi for structural validity (matching format, dates, issuer) but not by the issuing party.
- Weighting
- Counts strongly toward tier verification at Forming and Operating tiers; partial weight at Established and above.
- Example
- Operator uploads three months of bank statements showing R150k monthly deposits.
Live-data verified
- Formal definition
- A signal supported by a live data feed from an authoritative source (bank API, tax authority API, accounting system, regulator). The data is fresh, structured, and tamper-resistant.
- Weighting
- Counts strongly at all tiers. Required for tier verification at Established and above for relevant levers.
- Example
- Open-banking feed from operator's bank provides real-time monthly inflow data confirming R150k average.
Third-party verified
- Formal definition
- A signal verified by an accredited third party: an auditor, certification body, regulator, or accredited platform reviewer. The third party has made an independent attestation of the signal.
- Weighting
- Counts at full weight at all tiers. Required for tier verification at Scaling and Institutional for material levers (audit, governance).
- Example
- External auditor attests to monthly revenue figure in audited annual financial statements.
Issue clusters
Lever weaknesses tend to cluster. The framework names four canonical operational gaps that group related lever weaknesses into named issue clusters. Programmes design interventions against clusters; funders read clusters to understand operator state at a glance.
Bankability Gap
A pattern of lever weaknesses in the Financial Discipline family that, in combination, prevent the operator from demonstrating the financial profile lenders require for the operator's observed tier.
- Monthly close absent or stale (no rolling 6-month close)
- Books quality below R3 (document-verified)
- Bank evidence at R2 or below
- No cash forecast or runway visibility
Bankability Sprint family: short-cycle interventions producing books, bank connection, cash forecast, and lender summary.
Market Proof Gap
A pattern of lever weaknesses in the Commercial Proof family. The operator asserts customer activity but cannot produce evidence at the confidence rungs the tier requires.
- Customer history at R1 (self-reported) without supporting documents
- Offtake informal or single-buyer
- No purchase-order or delivery record
- No invoice or settlement history
Customer Discovery and Offtake Formalisation family: structured customer interviews, contract formalisation, and commercial record-building.
Compliance Freshness Gap
A pattern of lever weaknesses in the Compliance and Statutory family. Required documents exist but are not maintained at the freshness threshold the operator's tier expects.
- Tax clearance expired or close to expiry
- Statutory documents (BEE, licences) stale
- Reactive renewal pattern (renewals only triggered by external events)
- Sector-specific certifications missing or expired
Compliance Refresh Programme family: document store with expiry tracking, renewal prompts, and quarterly attestation.
Team and Governance Gap
A pattern of lever weaknesses in the Governance and Team family. The business has people but the decision-rights, board structure, and operating procedures are not documented at the tier-appropriate level.
- Decision rights undocumented
- No board or advisory structure at Established or above
- Operating procedures informal
- Single-founder dependency for material decisions
Governance Maturity Pathway family: matched mentor support, governance templates, board-formation guidance, and procedure documentation.
Trust and Identity Gap
A pattern of weaknesses in the foundational trust layer: identity, ownership, beneficial ownership, registration legitimacy, sanctions and watchlist screening, bank-account legitimacy, and director adverse history. Distinct from Compliance Freshness: this cluster concerns the integrity of the entity itself, not the freshness of its documents.
- Beneficial ownership not declared or inconsistent
- Bank-account holder mismatch with registered entity
- Director or shareholder on a sanctions or watchlist register
- Registration legitimacy unverified or anomalies in incorporation history
- KYB / identity check incomplete
Trust and Identity Verification family: documented beneficial-ownership disclosures, bank-account legitimacy attestation, sanctions and watchlist screening, and KYB process completion. Note: material gaps in this cluster should be treated as hard-gate failures, not ordinary issue clusters, for institutional finance pathways.
Observed tier vs verified tier
A business may operate at Established maturity for years before producing evidence at the confidence rungs Established requires. Treating every operator as a blank sheet wastes operator time and misrepresents the business. Treating every claim as verified misrepresents the data. The framework holds both states explicitly.
Observed tier
The tier the platform infers from operator behaviour, conversational signals, and observable patterns. Useful for routing and guidance. Not citable on its own.
Verified tier
The tier the framework confirms based on evidence at the appropriate confidence rungs for that tier. Citable. Funder-readable. Audit-survivable.
The backfill mechanism
For existing businesses where the observed tier exceeds the verified tier, the framework produces a backfill pack: a targeted set of evidence requests calibrated to close the gap. The backfill is short, focused on the specific evidence actually missing, and does not require the operator to demonstrate competencies they have already proven through years of trading. Backfill packs are tier-aware: an operator observed at Established receives requests appropriate to that tier, not Forming-tier baseline questions.
Backfill mechanics are described in detail in the worked example E1 (§11).
Forward-looking risk signals
Backward-looking financials describe what has already happened. Forward-looking risk signals describe what is likely to happen next. The framework defines five canonical forward-looking signals computed from the operator record. Lenders and programme officers read these to anticipate events before they appear in the loan book or the impact report.
Cash Buffer Depth
- Definition
- A forward-looking liquidity indicator measuring available operating cash relative to monthly overhead.
- Computation
CBD = AvailableCash / MonthlyOverhead, expressed in months of runway. Tier-specific thresholds increase in stringency from Forming through Scaling and are calibrated per programme and jurisdiction in the implementation layer.- Example
- A business with three months of runway is materially better positioned than one with under one month, with the precise tier-relevant threshold determined by the implementing programme.
Customer Concentration
- Definition
- A revenue distribution indicator measuring dependency on the operator's largest customers.
- Computation
CC = sum of revenue from top 3 customers / total revenue, expressed as a ratio. Tier-specific concentration ceilings decrease as the operator advances (Scaling requires materially lower concentration than Operating). Exact thresholds are set in the implementation layer.- Example
- A business with the bulk of revenue from a single buyer carries materially higher concentration risk than one distributed across multiple buyers; the relevant ceiling is tier- and programme-specific.
Compliance Freshness
- Definition
- A documentary freshness indicator measuring the staleness of statutory and sector compliance documents.
- Computation
CF = max(daysToExpiry, 0) across applicable documents. Documents past expiry are penalised. Reactive-renewal patterns reduce the score even when documents are current.- Example
- An operator with all current documents but a 5-year history of renewing only in response to lapsed-document events has reduced CF despite point-in-time compliance.
Discipline Frequency
- Definition
- A behavioural indicator measuring how regularly the operator maintains core operational records (monthly close, cash forecast, customer log).
- Computation
DF = months_with_complete_records / total_months, computed over a multi-year lookback. Higher tiers require a materially higher proportion of complete months; exact thresholds are set in the implementation layer.- Example
- A business with a near-unbroken record over the lookback window is reading as a higher-discipline operator than one with frequent gaps; tier-relevant thresholds are programme-specific.
Post-Funding Behaviour
- Definition
- For operators with one or more prior capital events, an indicator measuring how operational discipline evolved after disbursement. Improving discipline is a positive signal; deterioration is a leading risk indicator.
- Computation
PFB = mean(DF) post-funding minus mean(DF) pre-funding, computed for the 6 months on each side of the funding event.- Example
- An operator with pre-funding DF = 0.65 and post-funding DF = 0.85 has PFB = +0.20, a positive forward signal.
Adverse event flags
Forward-looking risk signals describe trajectory. Adverse event flags describe binary events that have occurred or are observed against the entity, its directors, or its operating record. They are recorded separately from forward-looking risk signals and treated as hard-gate considerations for institutional finance and procurement decisions, not as ordinary operational signals.
- Tax arrears - material outstanding obligations to the tax authority.
- Legal disputes - active litigation material to the entity's operations or solvency.
- Sanctions or watchlist flags - entity, directors, or beneficial owners on a sanctions or watchlist register.
- Payment default - confirmed default on a material credit obligation.
- Director adverse history - director with confirmed adverse history (prior insolvency, disqualification, material fraud).
- Regulatory enforcement - active regulator action against the entity or its principals.
- Material fraud or document integrity concern - verified fraud or integrity failure in submitted documents.
Adverse event flags are surfaced to lenders, programme officers, and procurement teams as part of the institutional readiness picture. They are not aggregated into forward-looking risk scores.
Finance readiness composite
Finance readiness is not a credit score. It is a composite assessment that determines whether the operator is ready for a specific capital pathway, and if not, what is missing. Pathway types include working capital, equipment finance, growth capital, agri-input finance, and offtake-backed finance, among others.
The composite reads the seven factors below. Where readiness is below threshold for a chosen pathway, the framework returns a specific "not ready yet" finding with a prescribed intervention path. This reduces avoidable applications, improves pre-screening quality, and makes missing evidence explicit before a funding request is submitted.
- F01Stage match: capital pathway aligned to the operator's tier (working capital, equipment finance, growth capital, agri-input finance).
- F02Evidence confidence: graded signals at the relevant rungs for the pathway. A lender needs document or live-data verification, not self-reported claims.
- F03Risk band: the composite forward-looking signal computed from the risk-signal set in §08.
- F04Financial discipline: monthly rhythm, books quality, cash buffer, payment behaviour at thresholds appropriate to the operator's tier.
- F05Commercial proof: verifiable customer relationships, offtake history, delivery and payment records at the confidence rungs the pathway requires.
- F06Compliance freshness: current, document-verified compliance posture across applicable regulators and the operator's sector.
- F07Sector-specific signals: for agri, commodity production track record and biological risk; for services, customer concentration; for manufacturing, capacity and supplier dependency.
Localisation schema
The framework separates what is global from what is local. Tiers and lever families are global: the definition of Operating in §03 applies in any jurisdiction. The evidence schema that supports each lever is local: the documents and live-data sources that count as evidence for tax compliance differ by country, the sector compliance markers differ by sector, and the programme-specific overlays differ by deployment.
Three layers of localisation are supported:
Country layer
Tax authority APIs and document formats, registration system references, statutory document templates, and currency. Country layers under detailed schema: South Africa. Country layers in active mapping: Botswana, Zimbabwe, Namibia, Kenya, Ghana, Nigeria, Rwanda.
Sector layer
Sector-specific levers, evidence types, and compliance overlays. Active sector layers include Agriculture (commodity diagnostics, farm visits, vet dispatch, production records, offtake evidence). Manufacturing, services, tourism, and creative industries are on the roadmap.
Programme layer
Deployment-specific overlays such as member-status verification, programme-specific issue clusters, custom intervention catalogues, and reporting cadence aligned to the institutional governance cycle.
Worked examples
The following three examples illustrate the framework in operation. Operator names and identifying details are illustrative; the patterns reflect real deployment cases.
Worked examples are illustrative. They demonstrate framework operation and do not represent a guarantee of funding approval, tier movement, or programme outcome.
Construction subcontractor, 8 years trading
- Context
- Family-run construction subcontractor in a metropolitan area. Three principals, fifteen employees, R12m annual revenue. Has been operating consistently but has applied for working capital three times in the last two years and been declined twice.
- Observed tier
- Established (by behaviour and trading history)
- Verified tier
- Operating (insufficient evidence at confidence rungs required for Established)
- Primary issue clusters
- C1 Bankability Gap (books at R2 only, no reviewed or audited financials)
- C4 Team and Governance Gap (no documented decision rights, founder-led)
- Intervention path
- Backfill pack: reviewed or audited financials for past 2 years, jurisdiction-dependent (R3 reviewed or R5 audited)
- Bankability Sprint: monthly close reinstated, cash forecast produced (R4 once bank API connected)
- Governance Maturity Pathway: documented decision rights, advisory board formation
- Re-attempt working capital application with evidence pack
- Outcome
- After 9-month intervention path, verified tier moves to Established. Working capital application approved on third attempt with documented evidence pack.
Smallholder farmer, 12 hectares maize and broilers
- Context
- Smallholder operator with 12 hectares planted to maize seasonally and 3,000-bird broiler operation. Selling into informal markets and one buyer-aggregator. Has never been bankable but qualifies for input finance through programme.
- Observed tier
- Forming (high informality)
- Verified tier
- Forming (consistent with observed)
- Primary issue clusters
- C2 Market Proof Gap (single buyer relationship)
- C1 Bankability Gap (no formal books)
- Intervention path
- Commodity Diagnostics: per-commodity production cycle, yield, and margin captured
- Farm Visit: production verified by extension officer (R3 photo and GPS-stamped record)
- Agri-Learning module: farm recordkeeping course produces applied output (input log, cycle plan)
- Network Mgmt: introduction to second buyer for broiler offtake
- Funding readiness improves to Operating-eligible for seasonal input finance
- Outcome
- After one season, verified tier moves toward Operating-eligibility for seasonal input finance. Production record now spans cycle plan, input log, yield record, and offtake history at R3 and above.
Agri-processor cooperative, 220 supplier farmers
- Context
- Cooperative-owned dairy processor sourcing from 220 smallholder farmers. Existing offtake to two large retail buyers. Seeking growth capital to expand processing capacity.
- Observed tier
- Scaling (by behaviour and scale)
- Verified tier
- Established (insufficient governance evidence at confidence rungs required for Scaling)
- Primary issue clusters
- C4 Team and Governance Gap (cooperative governance documented but operating governance informal)
- C2 Market Proof Gap (offtake contracts informal beyond verbal commitments)
- Intervention path
- Backfill pack: cooperative governance documents, operating procedures, supplier agreements (R3)
- Offtake Formalisation: written offtake contracts with both retail buyers, with delivery and quality clauses
- Governance Maturity Pathway: independent advisory board formation, audit firm engagement for next financial year
- Lender pack generated for growth-capital application
- Outcome
- After 14-month intervention path, verified tier moves to Scaling. Growth-capital facility approved with documented evidence pack and audited financials.
Limitations and future work
The framework is in active development and has explicit limitations. Acknowledging them is part of the methodology. The following limitations apply to version 0.9.
Self-reported initial baseline
A baseline conversation starts at R1 (self-reported) by definition. The framework relies on subsequent evidence collection to upgrade signals. Operators who never proceed past baseline remain at R1 for those signals.
Document verification depth
R3 (document-verified) confirms structural validity but does not confirm with the issuing authority. Genuine documents from compromised issuers cannot be detected at R3; R4 (live-data) is required.
Sector overlay coverage
Sector-specific lever overlays are currently developed for agriculture. Manufacturing, services, and tourism sector layers are on the roadmap. Cross-sector operators (agro-processors) currently rely on the agriculture overlay where applicable.
Country evidence schemas
Evidence schemas are currently mapped in detail for Southern African jurisdictions. Schemas for East Africa, West Africa, and South Asia are in active development. Operators in unsupported jurisdictions use the generic global schema with reduced country-specific verification.
Risk-signal calibration
Risk-signal thresholds (CBD, CC, CF, DF, PFB) are calibrated against the current MGS deployment corpus. As the corpus broadens across countries and sectors, thresholds will be re-calibrated through committee review.
Causal vs correlative inference
The framework describes correlations between issue clusters, interventions, and tier movement. It does not claim causal proof. Programme-level impact assessment continues to rely on independent evaluation methodology.
Governance
The framework is intended to be governed by the MGS Methodology Committee. The committee will maintain the framework, version releases, run the public consultation process for amendments, conduct bias and equity review, and liaise with external institutions on framework alignment.
The committee is currently in formation. Intended composition spans five seats: a chair from an academic or policy institution, two seats from development finance or SME finance practice, one seat from an SME ecosystem perspective, and one seat from the technical methodology team. Members serve fixed terms with declared interests.
Methodology amendments are issued as versioned releases. Substantive amendments go through a public consultation period before adoption. The full charter, version history, and consultation process are documented at the methodology committee page.
Suggested citation
MGS is an independently developed framework. The methodology is open and citable. Researchers, programme reports, and institutional publications referencing the framework should cite by version and access date.
Avnon / MGS Methodology Team. (2025). The Mothusi Growth Score: Framework specification (Public draft v0.9). Avnon Pte Ltd. https://mothusi.ai/methodology/mgss
Appendix A: Glossary
- Backfill pack
- A targeted set of evidence requests issued to an existing operator whose observed tier exceeds their verified tier, designed to close the gap without forcing the operator through beginner content. See §7.
- Confidence rung
- One of the five graded levels of evidence confidence (R1 through R5). See §5.
- Evidence schema
- The country-specific, sector-specific, programme-specific set of documents and data sources that count as evidence for each lever. The schema is local; the lever is global. See §10.
- Issue cluster
- A canonical grouping of lever weaknesses (C1 through C5) that points to an operational gap. See §6.
- Lever
- A specific dimension of business operation measured by the framework at a given tier. See §4.
- Observed tier
- The tier the platform infers from operator behaviour and conversational signals; useful for routing, not citable on its own. See §7.
- Risk signal
- One of five forward-looking indicators (S1 through S5) describing future risk independent of backward-looking financials. See §8.
- Tier
- One of five maturity levels (Forming, Operating, Established, Scaling, Institutional). See §3.
- Verified tier
- The tier confirmed by evidence at the appropriate confidence rungs; citable, audit-survivable. See §7.